Most frequent questions and answers
To place your order, follow these steps:
-Browse through our wide range of products until you find something you like. After
you’ve chosen what you want, select the relevant size, if applicable. You can check out our size
chart for reference.
– Once you’re done, click the ‘Add To Cart’ button
– After you have added all the products, click on the cart icon on the top right. You can
either choose to continue shopping or confirm the order and click ‘Checkout’.
– From there, you can either login to your existing The Souled Store account or simply
continue as a ‘New User’ and create one.
– Once you’re done, proceed to checkout, confirm your shipping address, and select the
desired payment method to confirm your order by clicking ‘Place Order’.
– Once you successfully place your order, you will receive a confirmation email with
details of your order and your order ID.
– You’ll receive another email once your order is shipped out. All you have to do then is,
sit back, relax, and wait for your awesome product(s) to arrive!
I tried placing my order through debit / credit card / net banking. The order was not
successful but the money got deducted. What is happening here?
– As a first step, kindly check your bank account to ensure if your account has been
debited. If your account has been debited after a payment failure, it is normally rolled
back by banks within 10 business days.
– For any other assistance/issues you can write to us at [email protected] or call us
on our helpline, and we’ll help sort things out.
Can you ship internationally or process international credit cards?
– At this time we do not offer international shipping and cannot accept credit cards from
outside of the India.
– For standard shipping, you should receive your order within 6-7 business days.